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TERMS & CONDITIONS
Payment must be made in full to initiate order fulfillment. Detroit Sewn, Inc. will confirm all orders prior to production. Approximate completion and ship dates will be determined upon receipt of deposit.
Prices are F.O.B. from Pontiac, Michigan, U.S.A., and are net unless otherwise noted. Prices do not include packaging, storage, freight, taxes, transit insurance or delivery. Quoted prices are valid for 30 days unless otherwise negotiated when the pricing is given. All prices are subject to change without notice. Please verify all pricing with your representative before submitting a new purchase order.
DELIVERY & LEADTIME
Production and leadtime will begin upon payment, but not without the accompanying specifications and materials unless otherwise negotiated. Additional delays due to revisions, approvals, or other necessary information can also occur when ordering custom products, so please submit as much confirmed information as possible. Leadtimes will vary by order, and can range from 6-8 weeks depending on availability of materials, current production scheduling and the custom nature of an order. Quoted delivery dates are approximate, and Detroit Sewn, Inc. shall not be responsible for any delay or failure in performance for any course beyond our control (including, but not limited to failure or delay of sources to supply, transportation difficulties, accidents, fires, acts of God or any event which interferes with Detroit Sewn, Inc.’s normal business and manufacturing operations.
All goods are made to order per client specifications. Orders cannot be canceled after seven (7) business days from date of deposit, otherwise they will result in a forfeiture of the deposit. Changes to orders, returns or cancellations are required in writing for approval from Detroit Sewn, Inc. Such changes may also be subject to price change or fees of 25% of the net sales price.
All orders must be shipped within thirty (30) days of completion to avoid storage fees. A storage fee of $300 per month will be added to the final invoice if the merchandise is not picked up before the thirty (30) day deadline expires.
METHOD OF SHIPMENT
Clients must supply shipping account number and preferred method of shipping prior to shipment of goods. Clients may pick up finished product at the Pontiac location. Local delivery by Detroit Sewn, Inc. is not available.
QUALITY LIMITATION & WARRANTY
Detroit Sewn, Inc. carefully inspects all items before they are cartoned for shipment. Detroit Sewn, Inc. cannot be held responsible for mishandling by a freight carrier or receiving warehouse, and therefore all damage claims will be carefully reviewed on an individual basis. Goods damaged in transit cannot be refused by the consignee, and must be settled by the consignee with the carrier that caused the damage. Customers and receiving warehouses must carefully inspect all items at the time of delivery, and all damages must be noted in writing. Such obvious or discovered/concealed damage must be reported in writing to the carrier in accordance with the applicable regulations and time limits agreed upon when the freight arrangements were made. All claims against Detroit Sewn, Inc. must be made in writing within ten (10) business days after receipt of goods, including receipt at a receiving warehouse. Failure to make a claim within the ten (10) day period constitutes acceptance of goods and a waiver of any such defects, errors or damage. If Detroit Sewn, Inc. accepts a claim, it is at our discretion as to whether a repair or replacement is warranted.
For retail purchases:
Returns of new, unused, unwashed and unaltered items with all internal and external garment tags intact and proof of receipt will be accepted up to 30 days after date of the shipment confirmation email. Refunds are made in the form of original payment. Email firstname.lastname@example.org with your order number and reason for return. All clearance or final sale items are not eligible for returns or exchanges. Please allow up to 15 days for us to receive and process your return or exchange. Detroit Sewn reserves the right to refuse the return of any merchandise that does not meet the above return requirements in Detroit Sewn's sole discretion.
All custom manufacturing orders are considered final. No returns, for any reason, will be accepted without prior written authorization from Detroit Sewn, Inc. Unauthorized returns will not be accepted and will be returned to the shipper collect.